Privacy Policy

Effective date: 20/01/2025

Theorem8 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, theorem8.com. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information

Theorem8 (“we,” “us,” “our”) is a sole proprietorship registered in South Africa. We operate an online print-on-demand (POD) store that ships products worldwide. If you have any privacy-related questions, you may contact us at:

Customer Support Email: support@theorem8.com

Business Name: Theorem8

Business Type: Sole Proprietorship

Business Location: [Insert Address if applicable]

Privacy Contact Email: admin@theorem8.com

2. Data Collection

We collect and process personal data when you interact with our website, place an order, create an account, or engage with our marketing. The types of personal data collected include:

Identity Information: Name
Contact Information: Email address
Shipping Information: Physical address
Payment Information: Payment details (processed securely via third-party payment providers)
Technical Data: IP address, browser type, and usage data (collected via cookies and analytics tools)
Account Information: Login credentials and account preferences
Marketing Data: Preferences and engagement with promotional emails
Cookie Data: Usage tracking via Google Ads, Meta (Facebook/Instagram), and similar services

Children’s Privacy:
Our website is not intended for use by minors (under 18 years old). We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will delete it immediately. Parents or guardians can contact us at support@theorem8.com to request data removal.

3. Purpose of Data Processing

We process collected data for the following lawful purposes:

Order Fulfillment: To process payments, ship products, and provide customer support.
Account Management: To enable users to create and maintain accounts.
Marketing & Promotions: To send promotional emails and targeted ads, only with user consent.
Legal Compliance: To fulfill tax, accounting, and legal obligations.
Fraud Prevention & Security: To monitor website traffic for fraud detection and account security.

Data Sharing with Third Parties:
To facilitate order processing and business operations, we share necessary data with:

Printful: For product manufacturing and shipping.
Payment Processors: PayPal, Square Payments, and their affiliated services (Multibanko, Trustly, iDEAL, EPS, Blik, Bancontact, MyBank, Google Pay).
Shipping Providers: Printful’s shipping affiliates.
Marketing & Analytics Providers: Google Ads, Meta (Facebook/Instagram), and similar platforms.

We do not sell or rent your personal data to third parties. All third parties processing your data are contractually obligated to follow applicable data protection laws.

4. User Rights & Compliance

Under GDPR (EU/UK), POPIA (South Africa), and CCPA (California, USA), you have the following rights:

Right to Access & Portability: You may request a copy of the personal data we hold about you.
Right to Correction: You may request corrections to inaccurate or outdated data.
Right to Deletion (Right to Be Forgotten): You may request deletion of your personal data unless we are required to retain it for legal reasons.
Right to Restrict Processing: You may request limited processing of your data under certain circumstances.
Right to Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us at support@theorem8.com.
Right to Object to Automated Decision-Making: We do not use automated profiling or decision-making that significantly affects users.
Right to Lodge a Complaint: If you believe we are not handling your data properly, you can file a complaint with your local data protection authority.

To exercise any of these rights, please contact support@theorem8.com. We will respond within 30 days.

5. Data Security & Retention

We implement security measures to protect your personal data, including:

SSL Encryption: All transactions and personal data transmissions are encrypted.
Secure Payment Processing: Payment details are processed securely through PayPal and Square.
Login Security: We use authentication safeguards to prevent unauthorized access to accounts.

Data Retention Periods:

Order Data: Retained for 5 years for legal and tax purposes.
Inactive Accounts: Deleted after 2 years of inactivity.
Marketing Data: Retained for 2 years after last user interaction.

In the event of a data breach, we will notify affected users via email within 72 hours, in compliance with GDPR and POPIA.

6. Third-Party Services & Data Sharing

We use third-party services to operate our business. These service providers process personal data in accordance with their own privacy policies.

Payment Processors:

PayPal (including Multibanko, Trustly, iDEAL, EPS, Blik, Bancontact, MyBank)
Square Payments

Order Fulfillment & Shipping:

Printful and its affiliated couriers

Marketing & Tracking Tools:

Google Ads
Meta (Facebook, Instagram)

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and deliver targeted ads.

Types of Cookies Used:

Essential Cookies: Required for website functionality (e.g., login, checkout).
Analytics Cookies: Used for traffic analysis (Google Analytics, Meta Pixel).
Marketing Cookies: Used for personalized advertising.

Users can manage cookie preferences via our website’s cookie consent banner.

8. Changes to This Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on our website, and users will be notified via a website banner.

9. Contact Information

For privacy-related inquiries, contact us at:

Email: support@theorem8.com

By using our website, you acknowledge and agree to the terms of this Privacy Policy.